FAQ

Frequently asked questions

Does it really float?
Yes. Magnets in the base hold the city in mid-air and it slowly rotates. No strings, no tricks.

How long does shipping take?
Orders are processed within 3–5 business days and arrive in 15–20 business days after shipping. You'll get a tracking link by email.

Do you ship to my country? Is it free?
Yes. We ship worldwide and shipping is free to every country.

Will I pay any taxes or fees?
No. We don't charge any taxes or extra fees. The price you see at checkout is the price you pay.

What if it arrives damaged or doesn't work?
Email us within 30 days of delivery with a photo or short video. You choose: free replacement or full refund.

I entered the wrong address. What now?
Email us with your order number and the correct address, and we'll update it for you. The sooner you tell us, the easier it is to fix.

What happens if the power goes out?
Let the city settle onto the base or catch it. It won't break. Re-hover it when the power is back.

What plug does it use?
It comes with a power adapter with a US plug. In other regions a simple plug adapter works.

Can I cancel my order?
Yes, for a full refund as long as it hasn't shipped yet. Email us as soon as possible.

How do I contact you?
Email help@gtalegacy.store. A real person replies, usually within 24 hours.