Returns & refunds

If something's wrong with your order, we'll make it right.

30 days To report a problem after delivery
Your choice Free replacement or full refund
2 days To review your claim

What's covered

• Arrived damaged or broken
• Defective, for example it doesn't levitate or the lights don't turn on when used as instructed
• Wrong item or missing parts

What's not covered

• Change of mind, or ordering the wrong quantity
• Damage from misuse, drops, water, or using a different power adapter
• Normal wear after use
• Requests made more than 30 days after delivery

How to make a claim

1. Email help@gtalegacy.store within 30 days of delivery.
2. Include your order number, a short description, and clear photos or a short video of the issue.
3. We review every claim within 2 business days and reply with next steps.

Most claims are solved from your photos. If we need the item back, we'll send instructions and cover return shipping for approved claims. Please don't send items back without contacting us first.

Refund timing

Approved refunds are issued to your original payment method within 5 business days. Your bank may take another 5–10 business days to show it.

Cancellations

You can cancel for a full refund as long as your order hasn't shipped. Email us as soon as possible.